Shipping policy

Handling Times

All items that are a "preorder" or are backordered will have an estimated dispatch period in the description. We do our best to make sure these are as accurate as possible but there can sometimes be unforeseen delays due to suppliers, etc. We will keep you informed of any changes and let you know as soon as your order is on its way to you.


International Orders

All international orders (Outside the U.K.) will be shipped by Royal Mail International Tracked & Signed service. 

Delivery outside the U.K. may be subject to customs, VAT or local sales taxes, which are your responsibility where they apply. If so, the shipping company should contact you once your package has arrived at customs to let you know the charge due, or else you should consult your local customs office. Unfortunately, we cannot advise you what these charges will be and are not responsible for them.

Returns or Refunds

We’re sorry, but we don’t accept returns unless an item is faulty or incorrect.

If there is an issue with your order, or you have any concerns regarding your order, please contact us as soon as possible and we'll do our very best to help.

You can contact us for any questions at info@cutthekragle.com